At Primora Gifts, we strive to deliver premium quality products and a smooth shopping experience to every customer. Since many of our products are customized, personalized, or made-to-order, please read our policy carefully before placing an order.
Return policy
We have a 2-days return policy, which means you have 2 days after receiving your item to request a return.
Replacement and Exchange policy
We have 2 hours replacement and exchange policy; if the replacement and exchange is accepted, the product will be delivered within 5 days
Order Cancellation Policy
- Orders can only be cancelled within 1 hour of placing the order.
- To request cancellation, please email us at Sales@primoragifts.com with your Order ID mentioned in the subject line.
- Once the order is processed, customized, printed, or dispatched, it cannot be cancelled.
Important Note:
Customized, personalized, printed, branded, or made-to-order products are non-cancellable and non-refundable once production has started.
Return & Replacement Policy
We do not accept returns for personalized, customized, printed, or corporate branding products.
We have a 2-days return policy, which means you have 2 days after receiving your item to request a return.
However, replacement requests are accepted only under the following conditions:
- Product received is damaged
- Product received is defective
- Wrong product delivered
Mandatory Unboxing Video Requirement
To claim any damage, missing item, or wrong product issue, customers must record a clear unboxing video starting from:
- Sealed courier package
- Opening process
- Final product display
Without a proper unboxing video, no complaint/request will be accepted under any circumstances.
Replacement Claim Conditions
- The issue must be reported within 2 hours of delivery.
- Product should be unused and in original packaging.
- Original tags, accessories, and packaging must remain intact.
After verification, an eligible replacement will be processed.
Note:
Shipping charges for replacement/re-dispatch may be applicable depending on the case.
Non-Returnable Products
The following products are not eligible for return/refund:
- Personalized gifts
- Customized corporate products
- Printed merchandise
- Branding products
- LED display custom products
- Bulk corporate orders
- Festive hampers
- Made-to-order items
- Used or damaged products after delivery
Refund Policy
As most products sold on Primora Gifts are customized or specially prepared for customers, refunds are generally not applicable.
Refunds will only be considered in the following situations:
- Product is out of stock after payment
- Order cannot be fulfilled by our team
- Duplicate payment made by customer
- Verified damaged/defective product where replacement is not possible
If approved, refunds will be processed to the original payment method within 5–7 business days.
Shipping & Delivery
- Shipping is handled through trusted courier partners and Shiprocket.
- Shipping charges are calculated as per delivery pincode.
- Delivery timelines may vary depending on customization requirements and location.
Primora Gifts is not responsible for delays caused by:
- Courier partners
- Natural calamities
- Public holidays
- Incorrect shipping address provided by customer
Need Help?
For any order-related assistance, contact us:
Primora Gifts
📧 Sales@primoragifts.com
📞 +91 8651700700
🕒 Support Hours: 10 AM – 7 PM (Monday to Saturday)
Before placing bulk or customized orders, customers may request real product photos/videos through WhatsApp or email for better clarity and satisfaction.
