At Primora Gifts, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide while using our website and services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you use our website, place an order, contact us, or subscribe to updates, we may collect the following information:

Personal Information

  • Full Name
  • Mobile Number
  • Email Address
  • Billing & Shipping Address
  • GST Details (for business orders, if applicable)

Payment Information

Payments are processed securely through trusted payment gateways such as:

  • Razorpay
  • PhonePe
  • UPI / Banking Partners

We do not store your complete debit/credit card details or banking passwords on our servers.

Technical Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Website Usage Data
  • Cookies & Analytics Information

2. How We Use Your Information

Your information may be used for:

  • Processing and delivering orders
  • Customer support and communication
  • Sending order updates and tracking details
  • Customization and personalization requests
  • Improving website performance and user experience
  • Marketing, promotional offers, and product updates (only if permitted)
  • Fraud prevention and security verification
  • Legal and regulatory compliance

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Enhance shopping experience

Users may disable cookies through browser settings; however, some website features may not function properly.

4. Sharing Of Information

We do not sell, rent, or trade customer personal information to third parties.

Your information may only be shared with:

  • Courier & logistics partners
  • Payment gateway providers
  • Technical service providers
  • Government authorities when legally required

These parties are authorized to use the information only for service-related purposes.

5. Data Security

We implement reasonable security measures to protect customer information against:

  • Unauthorized access
  • Misuse
  • Loss
  • Disclosure
  • Alteration

Although we strive to use commercially acceptable security methods, no online transmission or storage system is 100% secure.

6. Personalized & Custom Orders

For customized products, customers may upload:

  • Logos
  • Images
  • Names
  • Artwork
  • Design files

By submitting such content, customers confirm that:

  • They own the rights to the submitted material, or
  • They have permission to use it

Primora Gifts shall not be responsible for copyright or trademark violations caused by customer-submitted content.

7. Marketing Communication

Customers may receive:

  • Promotional offers
  • Product updates
  • Festive campaigns
  • Marketing messages

Users may opt out of promotional communication anytime by contacting us.

8. Third-Party Links

Our website may contain links to third-party websites or services. Primora Gifts is not responsible for the privacy practices, content, or policies of external websites.

Users are advised to review third-party privacy policies independently.

9. Children’s Privacy

Our services are not intended for individuals below 18 years of age. We do not knowingly collect personal information from minors.

10. Policy Updates

Primora Gifts reserves the right to modify or update this Privacy Policy at any time without prior notice.

Updated policies will be posted on this page with revised effective dates.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Primora Gifts
📧 Sales@primoragifts.com
📞 +91 8651700700
🕒 Support Hours: 10 AM – 7 PM (Monday to Saturday)