Welcome to Primora Gifts. By accessing, browsing, or placing an order on our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

If you do not agree with any part of these terms, kindly refrain from using our website.

1. General Information

Primora Gifts provides premium gifting products, customized merchandise, office essentials, corporate gifts, personalized items, and related products through its online platform.

The terms “We”, “Us”, “Our”, and “Primora Gifts” refer to the website owner and business entity.
The terms “User”, “Customer”, and “You” refer to visitors, buyers, or users of the website.

2. Eligibility To Use

By using this website, you confirm that:

  • You are at least 18 years of age
  • You are legally capable of entering into binding contracts
  • The information provided by you is accurate and complete

3. Product Information & Pricing

  • We strive to ensure that all product descriptions, images, pricing, and specifications are accurate.
  • Product images are for reference purposes only and may vary slightly due to screen settings, photography lighting, or production variations.
  • Prices are subject to change without prior notice.
  • All prices displayed are inclusive of applicable GST unless stated otherwise.

4. Customized & Personalized Products

  • Customized products are created based on customer-provided details, artwork, logos, names, or designs.
  • Customers are solely responsible for reviewing and approving customization details before confirming the order.
  • Primora Gifts shall not be responsible for spelling mistakes, incorrect information, or design errors approved by the customer.
  • Slight variations in print, color, alignment, or finishing may occur and are considered acceptable production tolerances.

5. Order Acceptance & Cancellation

  • Orders are confirmed only after successful payment verification.
  • We reserve the right to refuse or cancel any order at our discretion due to:
    • Product unavailability
    • Pricing errors
    • Suspicious transactions
    • Incomplete customer information
    • Technical issues

Cancellation Policy

  • Orders can only be cancelled within 1 hour of placement.
  • Customized or personalized orders cannot be cancelled once production has started.

6. Payment Terms

We accept secure online payments through authorized payment gateways including:

  • Razorpay
  • PhonePe
  • UPI
  • Debit/Credit Cards
  • Net Banking

Primora Gifts does not store confidential banking information such as card PINs, CVV numbers, or passwords.

7. Shipping & Delivery

  • Delivery timelines are estimated and may vary depending on location, courier serviceability, and customization requirements.
  • Delays caused by courier companies, weather conditions, natural disasters, strikes, or unforeseen circumstances are beyond our control.
  • Customers are responsible for providing accurate delivery information.

8. Return, Refund & Replacement

  • Most customized and personalized products are non-returnable and non-refundable.
  • Replacement requests are accepted only for damaged, defective, or incorrect products.
  • Customers must provide a proper unboxing video for any claim related to damage or missing items.
  • Complaints must be reported within the specified time mentioned in our Return & Refund Policy.

9. Intellectual Property Rights

All website content including:

  • Logos
  • Images
  • Product designs
  • Text
  • Graphics
  • Branding materials

are the property of Primora Gifts and protected under applicable intellectual property laws.

Unauthorized copying, reproduction, or misuse is strictly prohibited.

10. User Conduct

Users agree not to:

  • Use the website for unlawful purposes
  • Upload harmful, abusive, or copyrighted content without authorization
  • Attempt to hack, damage, or disrupt website functionality
  • Misuse promotional offers or payment systems

We reserve the right to restrict or terminate access for violation of these terms.

11. Limitation Of Liability

Primora Gifts shall not be held liable for:

  • Indirect or consequential damages
  • Delays caused by third-party courier services
  • Losses resulting from unauthorized access or fraudulent activities
  • Technical interruptions or website downtime

Our maximum liability shall not exceed the amount paid by the customer for the concerned order.

12. Fraud Prevention

Customers are advised to make payments only through our official website and verified payment gateways.

We are not responsible for payments made to:

  • Fake social media pages
  • Unauthorized UPI IDs
  • Personal bank accounts
  • Fraudulent third parties

13. Privacy Policy

Use of this website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as described therein.

14. Changes To Terms

Primora Gifts reserves the right to modify these Terms & Conditions at any time without prior notice.

Updated terms will be posted on this page and become effective immediately upon publication.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising shall be subject to the jurisdiction of the competent courts of India.

16. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Primora Gifts
📧 Sales@primoragifts.com
📞 +91 8651700700
🕒 Support Hours: 10 AM – 7 PM (Monday to Saturday)