At Primora Gifts, we are committed to delivering your orders safely, quickly, and with premium packaging standards. We work with trusted courier and logistics partners to ensure a smooth delivery experience across India.
Order Processing & Dispatch
- Orders are generally processed within 24–48 working hours after payment confirmation.
- Customized, personalized, and bulk corporate orders may require additional processing time depending on design approval and production requirements.
- Orders are dispatched on all working days except Sundays and public holidays.
Estimated Delivery Timeline
After dispatch, delivery timelines are generally as follows:
Metro Cities
(Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Pune etc.)
- 3–6 working days
Rest of India
- 5–8 working days
Remote & Non-Serviceable Areas
- Delivery may take additional time depending on courier availability.
- In certain remote locations, customers may be requested to collect parcels from the nearest courier office or India Post center.
Shipping Partners
We ship through reliable courier partners including:
- Shiprocket
- Delhivery
- DTDC
- Blue Dart
- Xpressbees
- India Post (where applicable)
Courier partner selection may vary depending on service availability and delivery location.
Shipping Charges
- Shipping charges are calculated based on delivery pincode, product weight, and package dimensions.
- Shipping charges (if applicable) are displayed during checkout before payment.
- All product prices listed on Primora Gifts are inclusive of GST.
Important Unboxing Video Requirement
Customers must record a proper unboxing video from:
- Sealed courier package
- Opening process
- Final product inspection
This video is mandatory for any claim related to:
- Damaged products
- Missing items
- Wrong product received
Without a complete unboxing video, no complaint or claim will be accepted.
Damaged or Tampered Packages
If you receive a damaged or tampered package:
- Do not discard the packaging materials.
- Record a clear opening video immediately.
- Contact our support team within 2 hours of delivery.
After verification, eligible replacements will be processed accordingly.
Delays & Exceptions
While we try our best to ensure timely delivery, delays may occur due to:
- Weather conditions
- Courier service disruptions
- Public holidays
- Natural calamities
- Incorrect shipping information provided by customer
- High seasonal order volume
Primora Gifts shall not be held responsible for delays caused by courier partners or unforeseen circumstances beyond our control.
Order Tracking
Once your order is shipped, tracking details will be shared via:
- SMS
Customers can track their shipment directly through the courier partner’s website.
Need Assistance?
For shipping-related queries, contact us:
Primora Gifts
📧 Sales@primoragifts.com
📞 +91 8651700700
🕒 Support Hours: 10 AM – 7 PM (Monday to Saturday)
